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TPB's New 72-Hour Complaint Resolution Process

The Buzz

You may have heard last week about the TPB’s new 72-hour complaint resolution process, which implements a four step process:

  1. The complaint will be sent to the tax practitioner
  2. The tax practitioner must engage with the complainant directly
  3. The tax practitioner must endeavor to resolve the complaint within 72 hours
  4. The tax practitioner must notify the TPB of the outcome

This, understandably, has been met with resistance from tax practitioners, practitioners and BAS Agent Associations alike (Australian Bookkeepers Associations has provided direct feedback to the TPB). We understand that there will be ongoing consultation on this issue. 

Tune into Bookkeeper Radio live and FREE on the 10th April at 5pm Brisbane time as we will be discussing this issue and others mentioned below with TPB CEO. 

  • What it takes to survive a TPB audit of your CPE!
  • Do you understand the new proof of identity requirements?
  • What are theconsequences of having outstanding tax obligations?
  • Do you understand the new TPB Board and Executive Structure?
  • How do you have a say in the Trasury Review of the TPB &TASA?

For all things TPB, Join us tonight!

10 Apr 2019
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