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ABA is a recognised professional bookkeeping association for BAS agents by the Tax Practitioners Board.
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Annual General Meeting (25 November 2020)
Click here to view a transcript of the Annual General Meeting, held on 285 November 2020.
As at 30 June 2020, ABA had a total of 3,806 members. 2,973 of the total members were classed as voting. 2,290 of the total members had a BAS agent number recorded for them. (Actual number of BAS agents may exceed this figure.)
ABA takes all complaints seriously. A complaint could be either:
The Tax Agent Services Regulations 2009 require BAS Agent Associations, such as ABA, to have satisfactory arrangements in place for notifying members and clients of members about how to make complaints, and for the receiving, hearing and deciding of any such complaints.
Lodging a complaint against a member of ABA
Any complaint needs to be lodged with us in writing with us. You can email firstname.lastname@example.org or write to PO Box 1140, Springwood QLD 4127. Once received, the complaint will be handled in accordance with Section 8 of the ABA By-Laws.
Lodging a complaint against ABA
The Tax Agent Services Regulations 2009 require BAS Agent Associations, such as ABA, to have adequate corporate governance and operational procedures to ensure that it is properly managed and its internal rules are enforced.
If a member of ABA or any member of the general public has any complaints or concerns about the adequacy of ABA’s corporate governance and operational procedures, they are urged to contact us by emailing email@example.com or writing to PO Box 1140, Springwood QLD 4127.
Once received, the complaint will be dealt with in a timely and professional manner. This may result in the forwarding of the complaint to an independent investigator, arbitrator or mediator.
There were no complaint's received against a member for the year ended 30 June 2020. ABA engaged with the member and the complainant who was acting as BAS agent for a number of the member’s former clients. It was noted that the complaint was also lodged with the Tax Practitioner Board. The case highlighted the need for members to have strong processes and procedures in place. It was deemed that no further action was needed in relation to the member however the outcome of the TPB complaints process would be monitored and would provide for further action if necessary.